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niralabsWORKFORCE AI
✦Nira Autopilot Forecasting Capacity Financial Planning Reports Backtesting
Admin Center
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Nira Autopilot needs a published forecast
Autopilot runs the planning cycle over your latest published forecast. Publish a forecast in the Forecast Console, then return here.
Nira Autopilot

Nira Autopilot

Your planning operation is running. Nira Autopilot runs the planning cycle. You approve the decisions that matter.
Autopilotautopilot wiring pending
Last cycle—
Next run—
Autopilot executive briefing
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Planning runs
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Running
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Ready
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Needs attention
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Runs this week
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Passed w/o intervention
autopilot wiring pending Run counts populate when the Autopilot run backend is surfaced.
— decisions waiting
final plan approval
What changed since the last approved plan?
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Volume live
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Required FTE pending
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Projected cost pending
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New-hire need pending
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Main drivers
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Demand → cost, in one line
the cycle
Demand live
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contacts
→
Hierarchy live
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biz·sources
→
Capacity wip
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FTE
→
Allocation wip
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vendors
→
Cost wip
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90 days
Approvals
Only the decisions that still need you.
— Open — Ready — Blocking
▲
Capacity exceptionDesigncapacity wiring pending
Capacity exceptions surface here
Required FTE, gap and remedy render once the Capacity engine is surfaced to Autopilot.
◱
New-hire classDesigncapacity wiring pending
New-hire recommendations surface here
Class size, start week and rationale render once the Capacity engine is surfaced.
⇄
Vendor allocationDesigncapacity wiring pending
Vendor allocation changes surface here
Shifted volume, cost delta and service-level impact render once Allocation is surfaced.
$
Financial exceptionDesignfinancial wiring pending
Financial exceptions surface here
Projected spend vs approved threshold renders once the Financial engine is surfaced.
✦
Plan approval · final gateAwaiting decisions
Weekly Plan
Forecast validated · capacity & financial gates pending
✓Forecast validated ○Event assumptions pending ○Vendor allocation pending ○New-hire pending ○Capacity exception pending
Nira never silently approves a human-governed decision. Publication is human-owned via Use-as-Draft → Publish; the Nira Original stays immutable and Shadow never publishes.
Considered by Nira · not decisions — proof it remembered
Active planning runs
Forecast and Capacity are first-class stages · multi-run parallelism pending
Planning cycle✦ AutopilotLatest published forecast
Ready for approval
✓Data
✓Forecast
✓Validate
○Capacity
○Allocation
○Financial
●Review
Capacity · Allocation · Financial = wiring pending
Forecast volume live
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Required FTE wip
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capacity wiring pending
Projected cost wip
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financial wiring pending
Backtest MAPE live
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Publication is human-owned (Use-as-Draft → Publish)
Planning trajectory · month over month
FTE & cost = capacity wiring pending
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Where demand is moving
live
Biggest movers vs the last approved plan · FTE consequence = wiring pending
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View full hierarchy →
Projected new-hire requirement
capacity wiring pending
New-hire classes are computed by the Capacity engine and surface here once wired.
Class —
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pending
Why: capacity wiring pending
Class —
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pending
Why: capacity wiring pending
Class —
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pending
Why: capacity wiring pending
Nira Autopilot · Shadow performance
live
Supporting proof — Nira vs the human plan across recent cycles.
Forecast MAPE
Human—
Nira—
Bias
Human—
Nira—
Planned FTE
Human—
Nira—
Planning time
Human—
Nira—
Planning Cycle
▤ Plan readiness
Data quality
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Forecast accuracy
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Forecast stability
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Capacity feasibility wip
capacity wiring pending
Pending
Financial guardrail wip
financial wiring pending
Pending
Overall
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Events in this plan
live
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View event calendar →
⟿ Autopilot activity
Grounded in system actions — it never guesses.
——
▦ Next scheduled runs —
autopilot wiring pending Scheduled runs appear once the Autopilot schedule backend is surfaced.
Autopilot modes
Shadow live
Runs and proves itself. Never publishes.
Autopilot wiring pending
Runs the cycle. Human approval to publish.
Copilot future
Drafts alongside the planner. Not enabled.
Full future
Runs and publishes within policy. Not enabled.
Paused-state design
Autopilot paused · Saved schedules remain intact.
🛡
Operating policies in Admin Center
Admin tells Nira how it may operate. Autopilot shows it operating.
Data
Forecast Console
Forecast Dashboard
Interval View
Loading your data overview...

Upload your operational data

This powers forecasting today and will power capacity and financial planning as those workspaces become available. Niralabs Workforce parses the template workbook (.xlsx), runs Upload Intelligence checks, and surfaces anything that needs review before commit.

Drag a .xlsx file here, or click to browse

Update data

Already onboarded? Add your latest days or week here. Upload a small .xlsx with just the new dates. Niralabs Workforce appends it to your history; it never removes or overwrites anything unless you choose to. Your published forecast stays frozen. Generate a fresh forecast when you want it to reflect the new data.

Drag your latest .xlsx here, or click to browse
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Published forecast versions

Every forecast you publish is kept here. View a past version, revert to republish it as your active forecast, or remove one from history.

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Loading review summary...

Review

Issues to resolve

Upload history

No uploads yet. Your past uploads will appear here.
UploadedFileStatusAnomalies ModeResultCommittedDataset
Forecasts generate from your committed data, cumulative through the Active dataset (your most recent committed upload).
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Loading interval view…
Console
Interval View
Vendors
Changes
Command Center
Capacity Intelligence
Planning · —

Capacity Console

Plan staffing, manage assumptions, and balance capacity with demand.
Forecast
Business
View Mode
Start
Forecast updated · plan stale Model — Allocation none
Planning Inputs
Current Plan—
Under · service risk On plan · within tolerance Over · cost tolerance ±5% / ±2 FTE

New-hire class

Admin assumptionsread-only · Configured in Admin
Training length—
Training attrition—
Calculated preview
Graduation week—
Surviving heads—
Staffed FTE at graduation—

How Staffed FTE is computed

Planned Headcount

Add or update staffed supply by source and week.

Apply change

How would you like to apply this change?
–
Pick a start and end date (start on or before end).

Interval View

Low High time-of-day rows × date columns
Executive Command Center Plan  — Now  — Scope  —
Plan lifecycle · from forecast start through the plan window

Executive Command Center

Complete · actuals In Progress · to-date + projection On Plan (future) Watch (future) At Risk (future) ┊ NOW divides actualized from forecast

Nira's Top Priorities

— across forecasting and capacity, ranked

Executive Summary

— where does the plan stand?
Required Staffed · actual→forecast

Operating Story

Capacity Economics

— actual spend to date, forecast to plan-end

Spend & cost drivers

Computed by the Financial engine
Cost levers — total cost if the assumption moves (real recompute; shrinkage is convex)

Delivery Portfolio

— vendor committed vs delivered over the window

Service Outlook

— attainment: actual to date, forward risk ahead
Safe Watch Exposed Forecast (future)

Executive Brief

— what should we do?
Chief-of-staff memo · deterministic read
Recommended actions

Reports

Reports available in a future release. Excel + PDF export of forecast and capacity packages will land here.

Admin Center · Capacity
Capacity Operating Model
Define how your work should be staffed once. The Capacity Console plans from it, Nira Autopilot runs it, and Nira Intelligence explains it.
Set the operating model once · everything inherits
Status legend Live supported by the certified engine today Additive new policy, inherits/off by default Wiring pending designed, not yet enforced
Nira Autopilot Operating Model
The one page Nira Autopilot reads to build the capacity file — pulled from Forecasting, Events, Work Structure, Sites & Vendors, and Financial. Read-only. If something looks wrong, go to the tab and fix it, then come back.
Forecasting inputs
The parameters Nira reads to build the forecast. Demand basis comes from your uploaded data; these shape how it's built and distributed.
Events
Event drivers that lift or reduce the forecast for a period. Nira auto-discovers recurring spikes from your history; you add known future events.
Work Structure goals
Your work structure is read automatically from your uploaded data — every queue becomes a work source here. You never rebuild the hierarchy. You only set the goals.
Auto-discovered from your uploaded data. New queues appear here automatically as your data lands. Just set the goals below.
✦ Auto Nira Autopilot plans itManual you set the value— not used by this workload
Sites & vendors
Add each site or vendor once: captive or vendor, rate model, location, hours, and the skills they support. Eligibility is a guardrail — Nira only allocates and recommends work a site or vendor supports.
Base distribution mix
Set the base share of each work source across the vendors that support it. Only eligible vendors appear; each work source must total 100%. The Capacity Console can adjust this per plan.
Financial · AOP budget
Set the overall monthly operating budget. Nira reads it to flag cost against plan.
Licenses
Who can sign in, and what they can see. Nira never publishes; access is human-owned.
VENDOR
Admin Center
Your single source of truth. Nira and every engine read this before they run.
The operating model
Forecasting
Nira and every planning engine read this configuration before they run. Contacts only, no AHT or cost here.
Checking setup…
01
Who & when
Who this tenant is, and what Nira already knows from history.
Forecast profile You control
Who this tenant is and how Nira anchors every forecast. Industry drives seasonal event labeling; timezone anchors scheduling and weekly bucketing.
Sets the event-labeling calendar (e.g. healthcare → Medicare AEP / ACA Open Enrollment).
Used for forecast intervals, weekly views, Autopilot schedules, and future Capacity planning.
Applies to every weekly view in Forecasting and Capacity. Saved with Save changes (top right).
The horizon a forecast runs when none is chosen — including a Nira Autopilot run. Saved with Save changes (top right).
Historical data System derived
What Nira has to learn from. Uploaded in Data — shown here read-only.
Loading history…
02
How Nira forecasts
The windows, assumptions and methodology behind every run.
Demand drivers assumptions
The core business assumptions applied across every forecast generation at this tenant.
%
% of orders that generate a contact.
$ USD
Assumption-only comparison.
Trend windows drives the math
How many recent weeks of actuals shape the forecast. Saved once — every forecast and refresh reads it.
Recent weeks of 30-min data used to shape the intraday curve.
Actuals window used to split total demand by channel.
Actuals window used for business mix.
Weight the newest completed week heaviest.
Event discovery
How aggressively Nira surfaces undeclared spikes and dips from your history.
%
Min deviation to flag.
%
Flag a day as a holiday closure when volume is at or below this % of a normal day. 0% = zero contacts.
Forecast behavior Nira managed
The methodology behind the total demand curve. The horizon and week-start defaults live in Forecast Profile above.
Total is forecast, then split. This is the methodology, not editable.
Model selection and interval width are computed per forecast run, not a tenant setting.
03
What Nira knows is coming
Known demand shifts Nira accounts for today, and what's next.
04
When Nira runs
Nira Autopilot generates a forecast on a schedule, always held for your review.
Nira Autopilot Shadow
Let Nira generate a forecast on a schedule. Shadow mode only — every run is held for your review and never publishes.
Loading Autopilot…
Capacity
The productive-hours, nesting, and tolerance settings the Capacity engine reads to turn demand into required FTE. Saved once — every capacity run reads them.
Business capacity model drives the whole calculation path
Whether capacity is measured per contact (CPC) or per hour. Set once; the entire capacity and cost path follows it.
Drives the whole calculation path.
Productive hours & new hires drives the math
How many productive hours a head delivers each week, and how productive a new hire is during nesting.
hrs/wk
Net of shrinkage. A 40-hour seat usually nets ~32.
hrs/wk
%
Output of a new hire during nesting, vs a tenured agent.
Limits & tolerance
The training-pipeline ceiling and the over/under staffing band the engine flags against.
%
Within this band of required FTE is on-plan (green). Under is red; over is amber.
Capacity baseline goals
The business-wide baseline the engine uses when a channel has no specific target. Per-LOB Service Goals and per-vendor overrides win where set. Leave blank to use the system default.
%
s
s
s
emails/hr
%
%
chats
%/wk
Channel-specific values live in Service Goals / Workforce Targets and per-vendor overrides — those override this baseline where set.
Per-vendor overrides
Each vendor can override the tenant defaults above. Set these on the vendor record.
  • Full-time / part-time productive hours per vendor
  • Nesting productivity per vendor
  • Shrinkage per vendor
  • FTE floor and ceiling per vendor
  • Rate value (hourly rate or cost per contact) per vendor
Vendor channel distribution baseline
The default vendor % split per channel. The Capacity Console seeds its vendor distribution editor from this; planners can adjust and commit per plan. Each channel auto-normalizes to 100%.
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Financials
Cost rates and budgets the Financial engine reads to price the plan.
Financials configuration
Configures when the Financial engine ships.
Licenses
Who can sign in, and what they can see.

Targets

Targets management available in Admin Center. The Targets workspace will surface the same effective-dated values (Service Goals, Financial Targets, Workforce Targets, AOP Plans) as a quick-edit surface in a later release.