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This powers forecasting today and will power capacity and financial planning as those workspaces become available. Niralabs Workforce parses the template workbook (.xlsx), runs Upload Intelligence checks, and surfaces anything that needs review before commit.
Drag a .xlsx file here, or click to browse
Update data
Already onboarded? Add your latest days or week here. Upload a small .xlsx with just the new dates. Niralabs Workforce appends it to your history; it never removes or overwrites anything unless you choose to. Your published forecast stays frozen. Regenerate when you want it to reflect the new data.
Drag your latest .xlsx here, or click to browse
Published forecast versions
Every forecast you publish is kept here. View a past version, revert to republish it as your active forecast, or remove one from history.
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| Uploaded | File | Status | Anomalies | Mode | Result | Committed | Dataset |
|---|
Forecasts generate from your committed data, cumulative through the
Active dataset (your most recent committed upload).
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Planning · —
Capacity Console
Plan staffing, manage assumptions, and balance capacity with demand.
Forecast
View Mode
Forecast updated · plan stale
Model —
Allocation none
Under · service risk
On plan · within tolerance
Over · cost
tolerance ±5% / ±2 FTE
New-hire class
Admin assumptionsread-only · Configured in Admin
Training length—
Training attrition—
Calculated preview
Graduation week—
Surviving heads—
Staffed FTE at graduation—
How Staffed FTE is computed
Planned Headcount
Add or update staffed supply by source and week.
Apply change
How would you like to apply this change?
–
Pick a start and end date (start on or before end).
Interval View
Low
High
time-of-day rows × date columns
Executive Command Center
Plan —
Now —
Plan lifecycle · from forecast start through the plan window
Executive Command Center
Complete · actuals
In Progress · to-date + projection
On Plan (future)
Watch (future)
At Risk (future)
┊ NOW divides actualized from forecast
Executive Summary
— where does the plan stand?
Required
Staffed · actual→forecast
Operating Story
Capacity Economics
— actual spend to date, forecast to plan-endSpend & cost drivers
Computed by the Financial engineCost levers — total cost if the assumption moves (real recompute; shrinkage is convex)
Delivery Portfolio
— vendor committed vs delivered over the windowService Outlook
— attainment: actual to date, forward risk ahead
Safe
Watch
Exposed
Forecast (future)
Executive Brief
— what should we do?Chief-of-staff memo · deterministic read
Recommended actions
Reports
Reports available in a future release. Excel + PDF export of forecast and capacity packages will land here.
Admin Center
Your single source of truth. Nira and every engine read this before they run.
Forecasting
The demand drivers and trend windows Nira reads before generating any forecast. Contacts-only — no AHT or cost here.
Demand drivers
The core business assumptions applied across every forecast generation at this tenant.
%
% of orders that generate a contact.
$ USD
Assumption-only comparison.
Company profile
Your industry drives which SEASONAL events Nira recognizes in Historical Spikes — e.g. healthcare unlocks Medicare AEP / ACA Open Enrollment (the Oct–Dec surge). Contacts-only; it never changes the forecast math.
Sets the event-labeling calendar for this tenant.
Trend windows drives the math
How many recent weeks of actuals shape the forecast. Saved once — every forecast and refresh reads it.
Recent weeks of 30-min data used to shape the intraday curve.
Recent weeks of actual mix used to split the total into Voice / Chat / Email.
Weight the newest completed week heaviest.
Forecast defaults
Applied when a planner generates a new forecast. Each can be overridden per forecast.
Total is forecast, then split. This is the methodology, not editable.
Applies to every weekly view in Forecasting and Capacity.
Event discovery
How aggressively Nira surfaces undeclared spikes and dips from your history.
%
Min deviation to flag.
Capacity
The productive-hours, nesting, and tolerance settings the Capacity engine reads to turn demand into required FTE. Saved once — every capacity run reads them.
Business capacity model drives the whole calculation path
Whether capacity is measured per contact (CPC) or per hour. Set once; the entire capacity and cost path follows it.
Drives the whole calculation path.
Productive hours & new hires drives the math
How many productive hours a head delivers each week, and how productive a new hire is during nesting.
hrs/wk
Net of shrinkage. A 40-hour seat usually nets ~32.
hrs/wk
%
Output of a new hire during nesting, vs a tenured agent.
Limits & tolerance
The training-pipeline ceiling and the over/under staffing band the engine flags against.
seats
Max new hires in training at once. Leave blank for no cap.
%
Within this band of required FTE is on-plan (green). Under is red; over is amber.
Capacity baseline goals
The business-wide baseline the engine uses when a channel has no specific target. Per-LOB Service Goals and per-vendor overrides win where set. Leave blank to use the system default.
%
s
s
s
emails/hr
%
%
chats
%/wk
Channel-specific values live in Service Goals / Workforce Targets and per-vendor overrides — those override this baseline where set.
Per-vendor overrides
Each vendor can override the tenant defaults above. Set these on the vendor record.
- Full-time / part-time productive hours per vendor
- Nesting productivity per vendor
- Shrinkage per vendor
- FTE floor and ceiling per vendor
- Rate value (hourly rate or cost per contact) per vendor
Vendor channel distribution baseline
The default vendor % split per channel. The Capacity Console seeds its vendor distribution editor from this; planners can adjust and commit per plan. Each channel auto-normalizes to 100%.
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Financials
Cost rates and budgets the Financial engine reads to price the plan.
Financials configuration
Configures when the Financial engine ships.
Licenses
Team seats, roles, and billing.
Team seats & billing
Coming soon.
Targets
Targets management available in Admin Center. The Targets workspace will surface the same effective-dated values (Service Goals, Financial Targets, Workforce Targets, AOP Plans) as a quick-edit surface in a later release.